July 31, 2017 by Andre
We hate it when breakage happens and we do our absolute best to prevent it! Please move expensive and/or unstable figurines or glassware to a location we do not clean, or have us skip that area completely if you do not wish to accept the risk.
The following is critical regarding our breakage policies:
- Sometimes breakage occurs when there are “boobytraps”. These are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis in conjunction with our insurance agency. We cannot take responsibility for “boobytraps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear wet bar shelves).
- Our insurance will cover most other incidents of breakage. When possible, we will replace the item. In other instances, we will have the item repaired or the value of the item reimbursed to you.
- Please save the broken item for our inspection. Breakage must be reported within 24 hours of discovery.