Radiant Home Cleaning Services, LLC Terms of Service Agreement
Effective Date: 01/01/2024
Company Address: 5799 Burke Centre Parkway, Burke, VA 22015
A. Privacy Policy
We respect your privacy and protect your information.
Customer data will only be used to provide services and will not be shared, sold, or rented, except where required by law.
All payments are processed securely using encrypted systems.
Please refer to our Privacy Policy page for more detailed information.
B. Satisfaction Guarantee
Notify us within 48 hours if the service does not meet your expectations.
We offer a free re-clean within 7 days. If still dissatisfied, a refund will be issued.
C. Entry and Security
Access methods include keys, lockboxes, garage codes, or homeowner presence during cleaning.
Radiant Home Cleaning Services is not liable for any issues related to unsecured or lost access tools.
D. Payment Policy
Payment will be put on hold 24 hours before service is rendered. The full amount will be
due on the day of service via credit card or online payment.
There is a 50% down payment for services surpassing $400 in price.
A 5% late fee applies for payments not made within 7 days.
E. Cancellation and Rescheduling Policy
72-hour (3 days) Notice Required:
– To avoid any fees, cancellations or rescheduling must be made at least 72 hours before the scheduled service.
48-Hour Notice:
– Cancellations or rescheduling within 48 hours of the scheduled service will incur a $75 fee.
24-Hour Notice or Same-Day Cancellations:
– If the cancellation or rescheduling occurs within 24 hours, a 50% charge of the booking price will apply.
Lock-Out Fee:
– If our team is unable to access your home on the day of service due to lock-out, a 50% charge of the booking price will be assessed.
Exceptional Circumstances:
– Situations beyond the customer’s control (e.g., emergencies or severe weather) will be reviewed on a case-by-case basis for potential fee waivers.
F. Inclement Weather Policy
We email clients a day before and the day of any predicted inclement weather to confirm or adjust services.
As a last resort, we will follow Fairfax County Public Schools’ closures and delays for guidance.
Ensure clear access to your property to avoid any additional fees due to service adjustments.
G. Customer Preparation
Please clear floors and surfaces of small items to maximize cleaning efficiency.
Maintain indoor temperatures between 68-72°F for safety during service.
H. Pets Policy
Secure pets to avoid disruptions and ensure safety.
We do not clean pet accidents or hazardous waste.
Radiant Home Cleaning Services is not liable for escaped pets or injuries caused by unsecured animals.
I. Breakage and Liability
We will repair or replace items with verifiable value if breakage occurs.
Breakage must be reported within 5 days for coverage.
We are not responsible for damage caused by unstable or improperly secured items.
J. Special Service Limitations
Our cleaners use a two-step ladder limit for safety.
Services not provided:
– Steam cleaning carpets or washing walls
– Lifting items over 15 lbs
– Hazard remediation or pest control
Service may be refused if hazardous conditions exist.
K. Non-Solicitation Agreement
Customers agree not to solicit or hire our employees for private work during or within one year of their employment with Radiant Home Cleaning Services.
Violations result in a $2,500 penalty and termination of service.
L. Insurance and Liability Coverage
We carry $1 million General Liability insurance to cover accidents or damages.
Fraudulent claims will be prosecuted to the fullest extent.
M. Product Use
We use eco-friendly, plant-based products.
Stronger products may be used upon homeowner approval.
N. Trash Disposal
All collected trash will be left in the designated outdoor garbage bin at the customer’s property.
O. Pricing and Service Time Management
First-time cleanings are based on man-hours booked.
Additional time, if required, can be purchased at $60 per person/hour in 30-minute increments.
Recurring service prices may be adjusted based on workload changes.
P. Quality Control
We collect feedback after each cleaning to ensure service quality.
Any concerns will be promptly addressed upon notification.
Q. Changes to Terms
Radiant Home Cleaning Services reserves the right to modify these Terms of Service with 7 days’ notice to customers.